Incident management Incident management is the process of responding to an unplanned event or service interruption and restoring the service to its operational condition. By eradicating repetitive and administrative tasks from workflows, ITSM programs can streamline IT service delivery, accelerate response and resolution moments and increase shopper fulfillment. Veritis layouts https://knoxdatjy.theblogfairy.com/32551914/rumored-buzz-on-enterprise-service-management-esm