Realitybasedgroup offers a structured approach to help improve customer experience with secret shoppers by capturing real-time interactions between staff and customers. Through recorded in-person visits, phone calls, and digital engagements, businesses receive direct insight into service performance. The program highlights strengths and gaps in frontline behavior, allowing companies t... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf